Frequently Asked Questions
What is the cost of admission?
Daily admission to the museum is free. Suggested donation is $12 for adults and $7 for seniors. We do not accept cash.
Where is the most-convenient parking?
For full parking locations and suggestions please visit our Parking and Accessibility Page.
What are the hours of admission?
Both the UT Dallas Campus (Richardson) and Dallas Arts District locations have the same hours:
Monday: Closed
Tuesday to Sunday: 11 a.m. to 5 p.m.
Is the Crow Museum closed for holidays?
Yes, both locations close for Juneteenth, Independence Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.
What is your refund policy for lectures?
All sales final – there are no refunds.
Is there a coat check?
Yes, coat check is available at both locations at the front desk in the museum lobby. Museum security staff reserves the right to request that any guest check large bags, backpacks and parcels. Security staff also reserves the right to inspect any personal items carried into the galleries as a precautionary measure to ensure both public safety and that of the artwork on view.
Is there a Lost and Found?
Lost & Found is located at the front desk of both locations.
Please call 972-883-6430.
What is the gallery photography policy?
Still photography is permitted for private, noncommercial use only in the Crow Museum galleries. Some special exhibition areas may have additional restrictions. Photographs cannot be published, sold, reproduced, transferred, distributed or otherwise commercially exploited in any manner whatsoever. The use of a flash is prohibited. Movie and video cameras, monopods, tripods, and selfie sticks are prohibited. For press and other special photography, including filming and videotape projects, please email marketing@crowmuseum.org or call 972-883-5256.
The Crow Museum reserves the right, at its sole discretion, to withhold and/or withdraw permission to photograph on its premises or permission to reproduce photographs of objects in its collection. Please refer to our Photography and Filming Guidelines for additional information.
Who are Trammell and Margaret Crow, and why did they choose to collect Asian art? What motivated them to build the museum?
Learn about Trammell and Margaret Crow and the museum on the history page.
Does the museum appraise works of art?
The Crow Museum does not appraise, authenticate or identify works of art. If you are interested in learning more about a work of art that you own, visit the Appraisers Association of America.